Around 2 years ago I took a redundancy from QANTAS and I started carpet cleaning. I didn’t really know much about the job and I didn’t know anything about the equipment. I came to Tam looking for help and he gave me a lot more than help; he have me knowledge, he gave me guidance, he also gave me support with other carpet cleaners and other people in the network. I didn’t know anything about the business and Tam showed me everything and gave me a lot of knowledge and a lot of help along the way.