Shipping & Returns Policy
We offer FREE shipping for orders over $500 to Sydney, Melbourne, Brisbane, Canberra, Adelaide, Perth, Hobart, Newcastle, and Wollongong (conditions apply).
All “In Stock” orders will be dispatched within 1 – 3 business days.
For “Out of Stock” orders, we will provide an estimated delivery time to you by email within 1 -3 business days.
Estimated Delivery Times of Orders from Date of Dispatch
|Location||Estimated delivery time (business days)|
|Sydney||Same day delivery for orders placed before 10am*
Next day delivery for orders placed after 10am*
|Other locations||Please email your suburb and postcode to firstname.lastname@example.org|
LOCAL PICKUP is also available from our SYDNEY warehouse.
*Delivery times are subject to availability of stock at the time the order is received.
*Please use this table as a guideline only and note that delivery times may be affected by unforeseen delays.
Please note that items will not ship until payment has been received in full. Once the item has been paid the item will be dispatched and you will be issued with a tracking number.
Please note refunds are not normally provided where you have simply changed your mind or made a wrong selection. A product may be returned in 7 days from date of purchase provided it is in the original packaging, along with all included accessories, be in new condition suitable for resale, and must not be damaged in any way by the customer.
Any shipping costs including the cost to deliver the product to the customer and to return the product to Steamaster will be the responsibility of the customer.
A 15% restocking fee will apply to product returns.
*Please note Steamaster’s FREE Delivery offer is not available to distributors and service centres.