Shipping & Returns Policy
We offer FREE DELIVERY for orders over $97 to Australian Capital Cities & Most Major Regional Areas (conditions apply).
In New South Wales our Free Shipping Zone includes:
Sydney Metropolitan Areas, Canberra, Wollongong, Gosford, Newcastle, Penrith, Blue Mountains, Bathurst, Orange, Dubbo, Tamworth, Tweed Heads
In Victoria our Free Shipping Zone includes:
Melbourne Metropolitan Areas, Wodonga, Geelong
In Queensland our Free Shipping Zone includes:
Brisbane Metropolitan Areas, Gold Coast, Sunshine Coast, Toowoomba, Caboolture
In Western Australia our Free Shipping Zone includes:
Perth Metropolitan Areas
In South Australia our Free Shipping Zone includes:
Adelaide Metropolitan Areas
In Tasmania our Free Shipping Zone includes:
Hobart Metropolitan Areas
Please note Darwin is NOT included in our Free Shipping Zone.
Go to any product and use ‘Calculate Shipping’ button and enter Suburb and Postcode to see if you are in the Free Shipping Zone – it’s quite easy.
If you live outside of our Free Shipping Zone, we offer COMPETITIVE SHIPPING RATES to most areas of Australia.
Our aim is to deliver “Best Quality – Best Prices” with FREE SHIPPING to our customers all over Australia.
All “In Stock” orders will be dispatched within 1-3 business days.
For “Out of Stock” orders, we will provide an estimated delivery time to you by email within 1-3 business days.
Estimated Delivery Times of Orders from Date of Dispatch
|Location||Estimated delivery time (business days)|
|Sydney||Same day delivery for orders placed before 10am* |
Next day delivery for orders placed after 10am*
|Perth||5-7 days* (may experience delay)|
|Darwin||10-14 days* (may experience delay)|
|Other locations||Please email your suburb and postcode to firstname.lastname@example.org|
*Delivery times are subject to availability of stock at the time the order is received.
*Please use this table as a guideline only and note that delivery times may be affected by unforeseen delays.
Please note that items will not ship until payment has been received in full. Once the item has been paid the item will be dispatched and you will be issued with a tracking number.
Please note refunds are not provided where you have simply changed your mind or made a wrong selection. A product may be returned in 7 days from date of purchase provided it is in the original packaging, along with all included accessories, and must not be damaged in any way
Any shipping costs including the cost to deliver the product to the customer and to return the product to Steamaster will be the responsibility of the customer.
A 20% restocking fee will apply to product returns.
*Please note Steamaster’s FREE Delivery offer is not available to distributors and service centres.