Steamaster Pressure Washers Warranty

Tam Le

Steamaster Pressure Washers Warranty

Your Steamaster product is warranted by Steamaster Australia Pty Ltd to be free of defects in workmanship and materials under normal use for a period of one (1) year on parts and labour.

Specific warranty applies to:

  • Pumps are warranted for one (1) year on parts and labour.
  • Frames, handles and detergent tanks, as well as other structural components, carry a one (1) year parts and labour warranty.
  • Standard accessories and attachments are warranted for a ninety (90) day period.

The warranty period is calculated from the date of purchase by the end user and covers cost for replacement parts/equipment and warranty labour performed. In order to verify a warranty situation, the machine must be evaluated by Steamaster Australia Pty Ltd.

Service will be scheduled according to the normal work flow and business hours at the service centre, and availability of replacement parts. All decisions of Steamaster Australia Pty Ltd with regard to this limited warranty shall be final.

Steamaster warranty does not cover:

  • Merchandise sold as reconditioned, used, demonstration or floor models.
  • Damage caused by misuse, neglect, accident, abuse, improper handling, freezing, normal wear and tear or non-compliance with operator’s manual.
  • Damage caused by sediment, contaminated water supply or use of chemicals and detergents not approved by or recommended by Steamaster Australia Pty Ltd.
  • Damage caused by acts of nature such as floods, fires, earthquakes, lightning strikes etc.
  • Devices or accessories not distributed or approved by Steamaster Australia Pty Ltd. Any use of such said devices or accessories will void implied warranty.
  • Repairs made by the end user or any service centre besides Steamaster Australia Pty Ltd. Any such tampering with Steamaster equipment or accessories will void the implied warranty.
  • Any cost for shipping by the customer or authorized service centre of the alleged defective part or equipment.
  • Reconditioned Products.

This warranty applies only to parts and equipment manufactured by Steamaster Australia Pty Ltd. Equipment provided, but not manufactured by Steamaster Australia Pty Ltd are subject to warranties and service through said manufacturers’ service centres according to the terms and conditions provided by the respective original equipment manufacturer. Steamaster Australia Pty Ltd is not authorized and has no responsibility to provide warranty service for such equipment.

This warranty is non-transferable and applies only to products purchased through Steamaster Australia Pty Ltd.

* This warranty information is subject to change without notice

Steamaster
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Robert Niroshan
Robert Niroshan
23:37 31 Jul 20
Great people to work with. Amazing equipments. We will continue to use their equipment and their service.
Phil Tilbury
Phil Tilbury
10:50 20 Jul 20
The absolute best customer service and products!We have used Steamaster for several years now and wouldn't shop anywhere else!Thanks so much guys!!
Dev Cleaners
Dev Cleaners
03:30 27 May 20
Nice to deal with Duy. He is very helpful and cooperative guy. They good in the market. They have quality stuff with reasonable price. Hope good relations in future.
Mark Mansour
Mark Mansour
09:38 19 May 20
Duy from Steam Masters is as professional as they come. They have great products and very affordable pricing! They have great knowledge and are always happy to help and advise. Would recommend anyone in the cleaning business to go to steam masters!read more
Multiflex Cleaning
Multiflex Cleaning
03:16 21 Apr 20
Great Customer Service and aftercare from Tam & Duy from Steamaster. Bought two carpet cleaning machines and many products from them. Never let us down...!!! recommend to anyone who wants to buy carpet cleaning equipment...read more
Bryce Nichol
Bryce Nichol
20:44 14 Mar 20
My whole process from beginning to end in purchasing my new package has been outstanding! The team is very helpful in knowing your needs and expectations. The after sales contact is impeccable with prompt replies to everything. A big thumbs up to the team. We need ten starts here! Here's to many more purchases from you guys.read more
Bryce Nichol
Bryce Nichol
20:44 14 Mar 20
My whole process from beginning to end in purchasing my new package has been outstanding! The team is very helpful in knowing your needs and expectations. The after sales contact is impeccable with prompt replies to everything. A big thumbs up to the team. We need ten starts here! Here's to many more purchases from you guys.read more
Blagica Kitoski
Blagica Kitoski
23:16 05 Mar 20
Highly recommend Steamaster.I have nothing but a positive feedback.Duy has been amazing to deal with.He always replied immediately to my emails and was more than happy to answer any questions I have.Even got immediate replies at 11pm at night.I purchased my steam cleaning machine with these guys last year and I love it.Very happy with the product and the support not only when purchasing the machine but after it too.It's great to know that in case anything goes wrong I can just contact them and they will be more than happy to assist me.Very happy customer here 😁😁read more
Dennis Neoklis
Dennis Neoklis
09:34 27 Feb 20
Easy to deal with. Great products at great prices. The staff and the owner are very helpful and polite.
Ezio Auditore
Ezio Auditore
13:10 21 Feb 20
Duy was awesome in helping me sort out a trigger issue I had with my upholstery wand. If you're after a company that truly has your best interest at heart, can't recommend them enough. Definitely will be coming back!read more
Macarthur Cleaning Group Pty Ltd
Macarthur Cleaning Group Pty Ltd
19:43 13 Feb 20
Excellent services with honesty and friendly approached. Especially give thanks to Duy Le for great assistance and help for the products.
Jason Hall
Jason Hall
02:41 02 Feb 20
I purchased a pex 500 carpet extraction machine from this company on a lease plan only 4 months ago and I only had it for 4 weeks and the heater cord came out of machine took it to a electrician and the screws that hold the wires in were loose got it fixed then just recently 2 weeks ago the main power cord did the same thing I spoke to duy le about replacement as the power cords keep on coming out duy le replaced the machine with a polivac predator and just after using it once the pumps decided to stop working I tryed to call duy le on his phone with no response then called the office on friday to speak to him I got told by someone else that he was on another call and he would call me when he's free now its sunday tryed to call duy le since then and still no response if that's the way the do customer service and treat there customers it's not a very could look on duy le partread more
Jason Hall
Jason Hall
05:42 31 Jan 20
I purchased a pex 500 carpet extraction machine from this company on a lease plan only 4 months ago and I only had it for 4 weeks and the heater cord came out of machine took it to a electrician and the screws that hold the wires in were loose got it fixed then just recently 2 weeks ago the main power cord did the same thing I spoke to duy le at steam masters about this matter that the power cord has fallen out like the heater cord did and because of that I couldn't do my other 4 carpet cleaning jobs I had booked in lost $750 of income he advised me that he will replace the machine with another one but wont be giving me any lose of income I received my new machine and I have tryed on multiple times with no response from duy le about the pumps on the new machine just stop working I wouldn't recommend this company to my worst enemy duy le hasn't returned any of my call since I have be trying to call him about the pumps on the new machine I had to fix the solution my self very poor customer service on duy le partread more
James Mwendwa
James Mwendwa
02:37 27 Jan 20
Steamaster carpet cleaning products are fantastic with great deals. Duy is very approachable, knowledgeable and always available and willing to answer questions and provide great solutions.
James Mwendwa
James Mwendwa
02:37 27 Jan 20
Steamaster carpet cleaning products are fantastic with great deals. Duy is very approachable, knowledgeable and always available and willing to answer questions and provide great solutions.
Amr Diab
Amr Diab
11:38 19 Jan 20
Duy is always supporting and helping 24 / 7 no words to describe his professional friendly way Great Company
Star One
Star One
11:19 09 Dec 19
Very professional services. Duy is very helpful. Keep your good work guys. Fully satisfied customer.
Bella Di Nonna PTY LTD
Bella Di Nonna PTY LTD
11:34 02 Dec 19
Fantastic products, great deals and Tam and Duy are very approachable and always willing to answer questions and provide great solutions.
Peter Lam
Peter Lam
23:14 11 Nov 19
Excellent services with honesty and friendly approached. Especially give thanks to Duy Le for great assistance and help for the products.
Alan/Mitchell Morris/Fairman
Alan/Mitchell Morris/Fairman
03:05 20 Sep 19
Just got home for a break in my day and all my gear was sitting at my front door waiting for me. So excited to crack out the rotorvac 360 scrubber attachments.And delivered to Perth only one week since I ordered.Exceptional.read more
Mark Symons
Mark Symons
00:09 17 Sep 19
Steamaster is fantastic. Bought a big kit from them as a small business, works great. They are very knowledgeable, quick to fix any problems and have solution. Special thanks to Duy, quick replys and answers about products and equipments.read more
Jo Hughes
Jo Hughes
08:33 13 Sep 19
These guys go out of there way to help people , tam lee and duy Lee are legends fantastic guys 👍⭐️✨
Jo Hughes
Jo Hughes
08:33 13 Sep 19
These guys go out of there way to help people , tam lee and duy Lee are legends fantastic guys 👍⭐️✨
Igor Stankovic
Igor Stankovic
11:33 13 Aug 19
I had a privilege to cooperate with Steamaster team on various projects, and can only say words of praise for their business etics and dedication. I can honestly recommend doing business with this company.read more
Sarah Rhodes
Sarah Rhodes
08:50 05 Jul 19
Website navigation and purchasing the equipment I needed was very simple an easy! I had a question and directed it to the Steamaster Team and they were very prompt to reply and help me out. If you are looking for cleaning products/equipment I would highly recommend these guys!read more
Preston
Preston
01:30 29 Jun 19
Have been using these guys for a couple of years now and have been very happy with the price and quality of the solution hoses and other things I’ve purchased and most times delivered within the week, as I’m in Perth.Keep up the good work 👍Barryread more
steven pye
steven pye
03:17 05 Apr 19
Buying from Steamaster was best business decision I ever made the support, training and marketing help from these guys have given me and my team so much confidence. The machine is spectacular the carpets are incredible. I wouldn't buy from any were else. And when I don't know there always there for me or if they cant help they always find me someone who can help. This is not just a machine its the whole package and all the tools you need to grow. I traveled alone with machine for year but when I replaced it I got to meet the team and there always there for me. Steamaster we thank you.read more
miro miles
miro miles
03:49 23 Nov 18
The advice and willingness to help is incredible. THE BEST PLACE IN SYDNEY BY FAR.
Wenrong Ma
Wenrong Ma
03:57 14 Jul 18
Wow! Awesome! Very helpful. Nice machine and very kind staff. Duy has told me very useful information. He knows everything, very kind staff. And the machine is fantastic. Good price as well. Now I can make money everyday!!!read more
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