Kanga Warranty

Tam Le

Kanga Warranty

Steamaster Australia Pty Ltd warrants the Fibreglass Body and Sub Frame against faulty workmanship or failure for a period of 1 year from the date of purchase. Any defect must be notified to the Company in writing immediately and the equipment must not be used until such defect is rectified. The customer must wear all freight costs. This warranty shall not apply where the equipment has been abused or damaged by misuse or negligent handling and does not include cracking of gel coat, only structural defaults.

Steamaster Australia Pty Ltd warrants all items supplied by it to be free from defects in material or workmanship. In the event of a defect being disclosed in any item within 1 year of receipt by the customer, the Company will, if satisfied on its examination that failure was due to defective material or workmanship, repair or replace the defective item, provided the purchaser gives the Company immediate written notice of such alleged defects. All accessories furnished by Steamaster Australia Pty Ltd but manufactured by others, bears only that manufacturer’s standard warranty. All defective items shall become the property of the Company when replaced by the Company. All freight costs must be worn by the customer.

Vacuum and Solution Hoses, Wands, Stair Tools and Upholstery Tools carry a 3 month warranty against faulty workmanship. Kinks, cuts or damage caused by over heating of the solution hose shall be worn by the customer. This warranty shall not apply to any hose end connections. All freight costs must be worn by the customer.

Conditions:

  1. No warranty on equipment or parts exposed to freezing temperatures, due to improper enclosed protection or improper heating
  2. No warranty or neglect of greasing or lubricating of pump
  3. No warranty when using harmful chemicals
  4. No warranty on abuse or damages to cabinet or panels
  5. This warranty does not extend to any items which in the judgement of the Company shall have been repaired, altered, abused, neglected or used in any way so as to affect adversely its stability or reliability.
  6. It is agreed that in the event of breach of any warranty, liability of the seller shall be limited to repairing or replacing the non conforming goods.
  7. The foregoing warranty is in lieu of and excludes all other warranties and conditions expressed or implied whether under common law, statutes or otherwise, and every form of liability for loss or damage, direct or consequential, or for any accident resulting from defective material, faulty workmanship or otherwise is expressly excluded.
  8. Items excluded by the warranty shall be normal service items that will need to be replaced from time to time eg. vacuum motors and brushes, bearings, pump seals, etc.

* This warranty is only valid for the original purchaser of the equipment. This warranty is not transferable.
* This warranty information is subject to change without notice

 

Macarthur Cleaning Group Pty Ltd
Macarthur Cleaning Group Pty Ltd
19:43 13 Feb 20
Excellent services with honesty and friendly approached. Especially give thanks to Duy Le for great assistance and help for the products.
Jason Hall
Jason Hall
02:41 02 Feb 20
I purchased a pex 500 carpet extraction machine from this company on a lease plan only 4 months ago and I only had it for 4 weeks and the heater cord came out of machine took it to a electrician and the screws that hold the wires in were loose got it fixed then just recently 2 weeks ago the main power cord did the same thing I spoke to duy le about replacement as the power cords keep on coming out duy le replaced the machine with a polivac predator and just after using it once the pumps decided to stop working I tryed to call duy le on his phone with no response then called the office on friday to speak to him I got told by someone else that he was on another call and he would call me when he's free now its sunday tryed to call duy le since then and still no response if that's the way the do customer service and treat there customers it's not a very could look on duy le partread more
Jason Hall
Jason Hall
05:42 31 Jan 20
I purchased a pex 500 carpet extraction machine from this company on a lease plan only 4 months ago and I only had it for 4 weeks and the heater cord came out of machine took it to a electrician and the screws that hold the wires in were loose got it fixed then just recently 2 weeks ago the main power cord did the same thing I spoke to duy le at steam masters about this matter that the power cord has fallen out like the heater cord did and because of that I couldn't do my other 4 carpet cleaning jobs I had booked in lost $750 of income he advised me that he will replace the machine with another one but wont be giving me any lose of income I received my new machine and I have tryed on multiple times with no response from duy le about the pumps on the new machine just stop working I wouldn't recommend this company to my worst enemy duy le hasn't returned any of my call since I have be trying to call him about the pumps on the new machine I had to fix the solution my self very poor customer service on duy le partread more
James Mwendwa
James Mwendwa
02:37 27 Jan 20
Steamaster carpet cleaning products are fantastic with great deals. Duy is very approachable, knowledgeable and always available and willing to answer questions and provide great solutions.
Amr Diab
Amr Diab
11:38 19 Jan 20
Duy is always supporting and helping 24 / 7 no words to describe his professional friendly way Great Company
Star One
Star One
11:19 09 Dec 19
Very professional services. Duy is very helpful. Keep your good work guys. Fully satisfied customer.
Bella Di Nonna PTY LTD
Bella Di Nonna PTY LTD
11:34 02 Dec 19
Fantastic products, great deals and Tam and Duy are very approachable and always willing to answer questions and provide great solutions.
Peter Lam
Peter Lam
23:14 11 Nov 19
Excellent services with honesty and friendly approached. Especially give thanks to Duy Le for great assistance and help for the products.
Alan/Mitchell Morris/Fairman
Alan/Mitchell Morris/Fairman
03:05 20 Sep 19
Just got home for a break in my day and all my gear was sitting at my front door waiting for me. So excited to crack out the rotorvac 360 scrubber attachments.And delivered to Perth only one week since I ordered.Exceptional.read more
Mark Symons
Mark Symons
00:09 17 Sep 19
Steamaster is fantastic. Bought a big kit from them as a small business, works great. They are very knowledgeable, quick to fix any problems and have solution. Special thanks to Duy, quick replys and answers about products and equipments.read more
Jo Hughes
Jo Hughes
08:33 13 Sep 19
These guys go out of there way to help people , tam lee and duy Lee are legends fantastic guys 👍⭐️✨
Jo Hughes
Jo Hughes
08:33 13 Sep 19
These guys go out of there way to help people , tam lee and duy Lee are legends fantastic guys 👍⭐️✨
Igor Stankovic
Igor Stankovic
11:33 13 Aug 19
I had a privilege to cooperate with Steamaster team on various projects, and can only say words of praise for their business etics and dedication. I can honestly recommend doing business with this company.read more
Sarah Rhodes
Sarah Rhodes
08:50 05 Jul 19
Website navigation and purchasing the equipment I needed was very simple an easy! I had a question and directed it to the Steamaster Team and they were very prompt to reply and help me out. If you are looking for cleaning products/equipment I would highly recommend these guys!read more
Preston
Preston
01:30 29 Jun 19
Have been using these guys for a couple of years now and have been very happy with the price and quality of the solution hoses and other things I’ve purchased and most times delivered within the week, as I’m in Perth.Keep up the good work 👍Barryread more
steven pye
steven pye
03:17 05 Apr 19
Buying from Steamaster was best business decision I ever made the support, training and marketing help from these guys have given me and my team so much confidence. The machine is spectacular the carpets are incredible. I wouldn't buy from any were else. And when I don't know there always there for me or if they cant help they always find me someone who can help. This is not just a machine its the whole package and all the tools you need to grow. I traveled alone with machine for year but when I replaced it I got to meet the team and there always there for me. Steamaster we thank you.read more
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