American Sniper Warranty

Tam Le

American Sniper Warranty

Steamaster warrants new equipment against defects in material and workmanship under normal use and service to the original purchaser. Any statutory implied warranties, including any warranty of merchantability or fitness for a particular purpose, are expressly limited to the duration of this written warranty. Steamaster will not be liable for any other damages, including but not limited to indirect or special consequential damages arising out of or in connection with the furnishing, performance, use or inability to use the machine. This remedy shall be the exclusive remedy of the purchaser. The warranty period is subject to the conditions stated below.

1 year on Molded Body Parts, 1-Year on Vacuum Motors, Pump and all Electrical Parts, 3 months on Accessories (Hoses, wand, etc).

  1. Steamaster warrants the roto-molded body to be free from defects in material and workmanship, under normal use and service for 1 year. Steamaster warrants the motors to be free from defects in material and workmanship, under normal use and service for one (1) year from the original date of sale. Steamaster warrants the pump and all electrical components to be free from defects in material and workmanship, under normal use and service for one (1) year. Parts replaced or repaired under this warranty are warranted for the remainder of the original warranty period. Service labor charges are covered for one (1) year from the date of purchase, when performed by a Steamaster authorized service provider.
  2. All warranties exclude shipping expenses and all clients are responsible for all shipping charges needed to complete warranty. Labor is only provided by authorized service centers. If an authorized service center is not near you, it is the purchaser’s responsibility to take your machine to an authorized service center.
  3. Normal wear items such as capacitors, cords, finishes or switches will be warranted for manufacturing defects for ninety (90) days from the purchase date.
  4. All warranties of motors and associated components will be voided: if the machine is serviced by anyone other than an authorized service provider; if the machine is mechanically modified; if the machine is operated when not operating properly; or if the machine is misused or abused all warranties are voided.
  5. The warranty starts on the purchase date by the original purchaser from Steamaster subject to proof of purchase. The Machine Registration Card must be completed and returned immediately at the time of purchase. If proof of purchase cannot be identified, the warranty start date is ninety (90) days after the inventory stocking date at the distributor’s warehouse.

* This warranty is only valid for the original purchaser of the equipment. This warranty is not transferable.
* This warranty information is subject to change without notice

Steamaster
4.9
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Mitchell Bugges
Mitchell Bugges
09:03 25 Feb 24
I ran in to serious problems with a startup using sub-standard equipment bought elsewhere. Faced with the prospect of losing a ton of work, I contacted SteamMaster and Duy has promptly got me out of a really tight spot, on a sunday afternoon too might I add. Thank youread more
Dee Dubs
Dee Dubs
07:54 02 Jan 24
The service that's provided by Tam and Duy is exceptional. I received my goods over the Christmas/New Year period with no delay. Great follow up and great products. Thank you, Highly recommended.
Jihad El-youssef
Jihad El-youssef
12:00 12 Nov 23
If you're looking for someone that actually calls you back, wont leave you stranded, treats you as an equal no matter if your new or old to the industry Duy and the team at Steamaster is who you need in your life right now. Thankyou for the last few years and years to come!read more
John Psiroukis
John Psiroukis
13:59 05 Nov 23
Met Duy the other day when I bought a vortex wand.Nice blokeReally helpful andCustomer service A1Good to see.I will be definitely going back.
Yas M
Yas M
23:56 27 Oct 23
been doing carpet cleaning for a while and came across alot of shops but steammaster is by faar the best of the lot they are honest and they care about you not just themselves.Duy goes above and beyond to sort your needs and I highly recommend them .you know when you buy any machine or wand or anything else you have the piece of mind that the guys selling you are gonna stand behind you if any issues arise so please try them before anyone elseread more
Bradley Pollocks
Bradley Pollocks
03:39 27 Jul 23
Duy has been extremally helpful and professional. Always communicates and showed a lot of concern to ensure my deliveries arrived on time. Followed up to ensure I'm happy with the product. Thank you. Keep up the excellent work.read more
Tianna Lam
Tianna Lam
02:53 26 Jul 23
Let me start off by saying, if you want quality cleaning products/equipments as well as a company that cares about their customers and not just the revenue generated… these guys are just the team you want on your side.I have worked with a few different suppliers and I have no words except - if you go with Steamaster, believe me - you are in the right hands, they never fail to meet your every need.Thank you to the Steamaster team for always looking after us.read more
Matthew Plambeck
Matthew Plambeck
04:17 17 May 23
Awesome Service and great range of products, I was having trouble figuring out what I needed to fix my old Carpet Extractor and got instant answers and response on the phone pointing me in the right direction and also providing the right products I needed to get going again, will definitely use again for anything carpet/tile and pressure cleaning related!read more
Kim Dickinson
Kim Dickinson
11:07 13 May 23
Duy is absolutely amazing. He is extremely knowledgeable, and the quality of service he provides is truly extraordinary. Highly recommend.
E Ely
E Ely
18:55 22 Mar 23
We bought a carpet extraction unit, issues with it getting serviced, parts,warranty work, and not much follow up, personally hasn't been a great exerience from a customer service perspective and chasing things up and getting the job done so we can keep our business running.read more
Dennis
Dennis
11:25 03 Mar 23
Duy Le is amazing. His customer service is exceptional. I have never experienced a service like that before. Can't believe how he does this. So much more than just selling items.Happy Customer 😊
Cindy Frisch
Cindy Frisch
06:03 23 Jan 23
We have been buying our equipment from Duy for a couple of years now. His service is amazing, really quick. It's flexible with offering Payright to get what you need really quickly. Back up service is excellent too. We had a faulty Good FX air mover and Duy replaced it happily and really quickly. Highly recommended.read more
Corbin Drowley
Corbin Drowley
20:51 30 Nov 22
If there was an option for 6 stars Steammaster deserves it. Contacted on a Sunday after having our current equipment fail. Duy recommended me a new machine, had finance approved and order placed all within Sunday! Machine arrived Wednesday and crisis averted.Magical service.read more
Robert Nishanthan
Robert Nishanthan
08:26 27 Oct 22
The best customer service, communication, customer service and products. Steam master Greenacre. Duy has never let me down. They dont just sell products, they care for your business.
Majed El-Benni
Majed El-Benni
08:33 07 Aug 22
The people who run this shop are absolutely amazing, down to earth and are really there to help and support the newcomers to the field.Thank you for the hard work you constantly put out :)!
heath cardier
heath cardier
05:10 07 Jul 22
Where to start! I have recently started a carpet and tile cleaning business and came across Duy from Steam Master by doing a google search.Since I first met Duy, he has been nothing but extremely helpful and goes well and truely above and beyond in helping me out. Nothing is ever a problem and Duy is always super friendly.Cannot recommend steammaster enough.Thanks Duy 🙏read more
steve docking
steve docking
04:51 07 Apr 22
Thank you to the guy's at Steamaster. Alway's good to deal with & the machine & products i use are 2nd to none
washif ahmed
washif ahmed
08:14 20 Mar 22
These people are awesome in every way! They have the best product, best Customer service and unbeatable prices! Duy is a fantastic person to deal with. Every time I deal with them they bring the wow factor and leave a long lasting positive effects! Highly recommended! 5 star all the way 😊🏆♥️read more
Lily S
Lily S
11:42 28 Jul 21
Duy was so great at consulting me and finding out my issues before recommending the right product for me.This product is great for mould removal and it works so much better than Exit Mould! Not to add, the scent is SO much betterBefore and afters below!Thanks for your HELP Duy!read more
Robert Niroshan
Robert Niroshan
23:37 31 Jul 20
Great people to work with. Amazing equipments. We will continue to use their equipment and their service.
Phil Tilbury
Phil Tilbury
10:50 20 Jul 20
The absolute best customer service and products!We have used Steamaster for several years now and wouldn't shop anywhere else!Thanks so much guys!!
Dev Cleaners
Dev Cleaners
03:30 27 May 20
Nice to deal with Duy. He is very helpful and cooperative guy. They good in the market. They have quality stuff with reasonable price. Hope good relations in future.
Mark Mansour
Mark Mansour
09:38 19 May 20
Duy from Steam Masters is as professional as they come. They have great products and very affordable pricing! They have great knowledge and are always happy to help and advise. Would recommend anyone in the cleaning business to go to steam masters!read more
Multiflex Cleaning
Multiflex Cleaning
03:16 21 Apr 20
Great Customer Service and aftercare from Tam & Duy from Steamaster. Bought two carpet cleaning machines and many products from them. Never let us down...!!! recommend to anyone who wants to buy carpet cleaning equipment...read more
Bryce Nichol
Bryce Nichol
20:44 14 Mar 20
My whole process from beginning to end in purchasing my new package has been outstanding! The team is very helpful in knowing your needs and expectations. The after sales contact is impeccable with prompt replies to everything. A big thumbs up to the team. We need ten starts here! Here's to many more purchases from you guys.read more
Bryce Nichol
Bryce Nichol
20:44 14 Mar 20
My whole process from beginning to end in purchasing my new package has been outstanding! The team is very helpful in knowing your needs and expectations. The after sales contact is impeccable with prompt replies to everything. A big thumbs up to the team. We need ten starts here! Here's to many more purchases from you guys.read more
Blagica Kitoski
Blagica Kitoski
23:16 05 Mar 20
Highly recommend Steamaster.I have nothing but a positive feedback.Duy has been amazing to deal with.He always replied immediately to my emails and was more than happy to answer any questions I have.Even got immediate replies at 11pm at night.I purchased my steam cleaning machine with these guys last year and I love it.Very happy with the product and the support not only when purchasing the machine but after it too.It's great to know that in case anything goes wrong I can just contact them and they will be more than happy to assist me.Very happy customer here 😁😁read more
Dennis Neoklis
Dennis Neoklis
09:34 27 Feb 20
Easy to deal with. Great products at great prices. The staff and the owner are very helpful and polite.
Ezio Auditore
Ezio Auditore
13:10 21 Feb 20
Duy was awesome in helping me sort out a trigger issue I had with my upholstery wand. If you're after a company that truly has your best interest at heart, can't recommend them enough. Definitely will be coming back!read more
Macarthur Cleaning Group Pty Ltd
Macarthur Cleaning Group Pty Ltd
19:43 13 Feb 20
Excellent services with honesty and friendly approached. Especially give thanks to Duy Le for great assistance and help for the products.
Jason Hall
Jason Hall
02:41 02 Feb 20
I purchased a pex 500 carpet extraction machine from this company on a lease plan only 4 months ago and I only had it for 4 weeks and the heater cord came out of machine took it to a electrician and the screws that hold the wires in were loose got it fixed then just recently 2 weeks ago the main power cord did the same thing I spoke to duy le about replacement as the power cords keep on coming out duy le replaced the machine with a polivac predator and just after using it once the pumps decided to stop working I tryed to call duy le on his phone with no response then called the office on friday to speak to him I got told by someone else that he was on another call and he would call me when he's free now its sunday tryed to call duy le since then and still no response if that's the way the do customer service and treat there customers it's not a very could look on duy le partread more
Jason Hall
Jason Hall
05:42 31 Jan 20
I purchased a pex 500 carpet extraction machine from this company on a lease plan only 4 months ago and I only had it for 4 weeks and the heater cord came out of machine took it to a electrician and the screws that hold the wires in were loose got it fixed then just recently 2 weeks ago the main power cord did the same thing I spoke to duy le at steam masters about this matter that the power cord has fallen out like the heater cord did and because of that I couldn't do my other 4 carpet cleaning jobs I had booked in lost $750 of income he advised me that he will replace the machine with another one but wont be giving me any lose of income I received my new machine and I have tryed on multiple times with no response from duy le about the pumps on the new machine just stop working I wouldn't recommend this company to my worst enemy duy le hasn't returned any of my call since I have be trying to call him about the pumps on the new machine I had to fix the solution my self very poor customer service on duy le partread more
James Mwendwa
James Mwendwa
02:37 27 Jan 20
Steamaster carpet cleaning products are fantastic with great deals. Duy is very approachable, knowledgeable and always available and willing to answer questions and provide great solutions.
James Mwendwa
James Mwendwa
02:37 27 Jan 20
Steamaster carpet cleaning products are fantastic with great deals. Duy is very approachable, knowledgeable and always available and willing to answer questions and provide great solutions.
Amr Diab
Amr Diab
11:38 19 Jan 20
Duy is always supporting and helping 24 / 7 no words to describe his professional friendly way Great Company
Star One
Star One
11:19 09 Dec 19
Very professional services. Duy is very helpful. Keep your good work guys. Fully satisfied customer.
Bella Di Nonna PTY LTD
Bella Di Nonna PTY LTD
11:34 02 Dec 19
Fantastic products, great deals and Tam and Duy are very approachable and always willing to answer questions and provide great solutions.
Peter Lam
Peter Lam
23:14 11 Nov 19
Excellent services with honesty and friendly approached. Especially give thanks to Duy Le for great assistance and help for the products.
Alan/Mitchell Morris/Fairman
Alan/Mitchell Morris/Fairman
03:05 20 Sep 19
Just got home for a break in my day and all my gear was sitting at my front door waiting for me. So excited to crack out the rotorvac 360 scrubber attachments.And delivered to Perth only one week since I ordered.Exceptional.read more
Mark Symons
Mark Symons
00:09 17 Sep 19
Steamaster is fantastic. Bought a big kit from them as a small business, works great. They are very knowledgeable, quick to fix any problems and have solution. Special thanks to Duy, quick replys and answers about products and equipments.read more
Jo Hughes
Jo Hughes
08:33 13 Sep 19
These guys go out of there way to help people , tam lee and duy Lee are legends fantastic guys 👍⭐️✨
Jo Hughes
Jo Hughes
08:33 13 Sep 19
These guys go out of there way to help people , tam lee and duy Lee are legends fantastic guys 👍⭐️✨
Igor Stankovic
Igor Stankovic
11:33 13 Aug 19
I had a privilege to cooperate with Steamaster team on various projects, and can only say words of praise for their business etics and dedication. I can honestly recommend doing business with this company.read more
Sarah Rhodes
Sarah Rhodes
08:50 05 Jul 19
Website navigation and purchasing the equipment I needed was very simple an easy! I had a question and directed it to the Steamaster Team and they were very prompt to reply and help me out. If you are looking for cleaning products/equipment I would highly recommend these guys!read more
Preston
Preston
01:30 29 Jun 19
Have been using these guys for a couple of years now and have been very happy with the price and quality of the solution hoses and other things I’ve purchased and most times delivered within the week, as I’m in Perth.Keep up the good work 👍Barryread more
steven pye
steven pye
03:17 05 Apr 19
Buying from Steamaster was best business decision I ever made the support, training and marketing help from these guys have given me and my team so much confidence. The machine is spectacular the carpets are incredible. I wouldn't buy from any were else. And when I don't know there always there for me or if they cant help they always find me someone who can help. This is not just a machine its the whole package and all the tools you need to grow. I traveled alone with machine for year but when I replaced it I got to meet the team and there always there for me. Steamaster we thank you.read more
miro miles
miro miles
03:49 23 Nov 18
The advice and willingness to help is incredible. THE BEST PLACE IN SYDNEY BY FAR.
Wenrong Ma
Wenrong Ma
03:57 14 Jul 18
Wow! Awesome! Very helpful. Nice machine and very kind staff. Duy has told me very useful information. He knows everything, very kind staff. And the machine is fantastic. Good price as well. Now I can make money everyday!!!read more
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